Indicators on telus billing support You Should Know
Indicators on telus billing support You Should Know
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Also, our telephone line to the home arrived down within a windstorm the other night, as did our neighbors. We do not utilize a landline any more, though the cable is in the street and nonetheless linked on the home stop. I recommended that They only clear away it wholly. They explained as I did not have an Energetic landline, they would not send out a technician out to wash up the wire in the midst of the street.
It is now been two weeks and my challenge with the billing has not been settled , I are actually customer Telus for more than twenty years which customer service is horrendous! I asked to speak to supervisor lots of over and over final. She explained she would Additionally they wanted me to go to the retail store in which I drop the mobile phone off and purchased the mobile phone Once i informed her I did all of it on the net she didn’t believe me? The cell phone I received the box was opened and there was no Bodily Sim card and or Sim card I'd requested an eSIM, which wasn’t there. I had to go down to The shop to have why was my box open? Why wasn’t my box sealed? Cell phone drop batteries is rather pretty slow like my outdated telephone was way much better than this detail. I feel they gave me a aged mobile phone is the way in which they take care of customers with extended as they reward loyalty ?!!!
I referred to as Telus CS at 8.55AM Mountain time and they hanged up on me, declaring which i have to phone throughout "normal Business office several hours". Is that this for actual?
I remaining Rogers to come to Telus because I thought from the assure of higher service and fair treatment method, but this encounter has been nearly anything but.
at the Black Friday i named Telus to receive me a new mobile line for my daughter if there is a offer like i got Formerly for my other Youngsters being a loyal customer with Telus.
I wasn't telling but striving to speak to him nonetheless he obtained mad and hung up. This is ridiculous and extremely horrible customer service. I will likely be pulling my two strains from Telus . If this is the customer service people are acquiring from the reps than you must resource it elsewhere. I are actually with Telus for about 14 a long time and It can be really unhappy that it's got arrive at this . Investigating these threads and remarks still left by others it seems I'm not the one 1.
after the agent overview my account he explained i can't provide you with a deal or credits such as you have now with your exiting account, so i just gave up and hangup the telephone.
• Once i referred to as to make clear, Telus technical support Eunice within the BCX Wireless Vehicle workforce informed me which the special discounts had been applied. Having said that, she copied and pasted Abdul’s notes, which didn't make clear the price cut particulars.
so i called the customer server (Jane) to resolve The problem right after conveying your situation and what It really is take place, The agent just facet with her companion and he or she lied about the credits and discount rates they removed from my account being a loyal customer with Telus and he or she explained the credits expired and no more out there, she Imagine I am Silly, Should the discounted has expired i need to see the expiration day on my Invoice like i see on home service Invoice.
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I want a phone from someone who has some choice producing electrical power on how I am able to shut my accounts and become completed with Telus.
Today my cellular telephone stopped connecting into the telus community. Therefore it's taken me a 45 to sift with the ai gate keepers prompt's just to speak to a true person, all when telus ai tries everything to not allow for me to talk to a real particular person.
Hi Anyone, I ought to Get in touch with customer service in regards to modifying a payment arrangement. I wanted to know when there is an electronic mail or other strategy to Get in touch with them because I am Functioning, and most periods I seek to connect with and don't get to speak to someone just before I have to hold up.
I had been eventually given situation selection 21911243 and told that a supervisor would connect with me back again within two several hours, which didn't happen. As a substitute, I used to be knowledgeable which i required to hold out 24 hrs.